Viber Promo Messages

VIBER PROMO
MESSAGING

Compared to traditional text messages, Viber promo messages offer a significantly higher level of visibility and interaction. Messages arrive in a rich format, with the ability to insert images, buttons, and links, giving users more information and a clearer call to action instantly. Unlike SMS, which is text-limited and without feedback, Viber allows you to measure actual results.

Viber is one of the most widely used communication channels on the market, with a base that exceeds one billion users worldwide. In Southeast Europe, it is found on the vast majority of smartphones, making it an ideal tool for mass promotional campaigns.

Through Viber campaigns, you get complete control and insight into the performance of sending – it is clearly visible how many messages were sent, to whom they were delivered and what is the percentage of users who opened them. This is an advantage that SMS marketing can’t offer.

The billing model further increases cost-effectiveness: only messages that have been successfully delivered are paid. In this way, the budget can be used more efficiently without unnecessary costs.

Another important advantage is the possibility of two-way communication. Users can reply to a message, ask a question, or show interest, turning communication into a real contact rather than a one-way advertisement.

The process of realizing the campaign is quick and easy. It takes only a few days from defining content to actively sending, which allows for a quick response to market needs, promotions or seasonal offers.

Viber promo messages are a modern substitute for SMS – visually richer, measurable, more cost-effective and far more efficient in achieving sales goals.

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MAX DIRECT • MAX VISIUAL • MAX FUNCTIONAL • MAX DIRECT • MAX VISIUAL • MAX FUNCTIONAL •

viber promo
process

Communication with the provider
We take over the complete communication with the official Viber provider (Acton) in order to timely and efficiently implement the campaign.
Administrative support
We provide full administrative support, including assistance in preparing and filling out the necessary documentation, as well as configuring the Viber business account (logo, profile description, contact information).
Uploading a Contact List
The contact list is prepared and dispatched in accordance with the applicable rules and technical requirements of the Viber platform, while respecting the relevant regulations.
Configuration of Viber promo campaign
We carry out the complete technical configuration of the campaign, which includes:
- Add a contact list
- Choose the right type of promo message
- creating Viber promo messages in accordance with the rules of the platform, including:
  - Textual content
  - Visual Material (Image)
  - linked url link
Testing a promo message
The promo message is tested on several different mobile devices to check the correctness of the display and functionality.
Reporting
At the end of the campaign, a report on the messages sent is provided, including basic delivery data.

required
materials

Materials that the client is required to provide

In order to implement the Viber promo campaign, the client is obliged to provide the following materials in a timely manner:

The client’s official logo in the appropriate format
The text of the message, up to a maximum length of 1,000 characters
Visual material (image) in JPG, PNG or JPEG format, with a recommended resolution of 600 × 600 px
The final URL link that will be used in the promotional message.

The Client guarantees that the submitted materials do not infringe the rights of third parties, including but not limited to intellectual property rights, copyrights and trademark rights.

Terms of use of contact and messaging databases

The Client is fully responsible for the legality of the contact databases used to send Viber promo messages and undertakes to comply with the following conditions:

Messages can only be sent to users who have given valid and demonstrable consent to receive promotional messages, who have not withdrawn said consent, as well as users who are of legal age in accordance with applicable laws and regulations.
The content of the messages must be directly related to the client’s business and brand and fully comply with the applicable Business Messages Guidelines set forth by Viber.
It is strictly forbidden to use the names, logos, trademarks or any other intellectual property of Viber without the prior, express and written consent of Viber on a case-by-case basis.
The Client undertakes not to allow third parties to use the verified Viber channel, nor to transfer, rent or use the channel on behalf of other legal or natural persons.
The Verified Channel may not be used to promote, mention, advertise, or refer to competing platforms, applications, or messaging services.

Liability and contractual relations

The Client enters into a contract directly with Viber and is solely responsible for complying with all applicable terms of use, policies, platform rules, as well as relevant laws and regulations.

The service provider is not responsible for the content of messages, the legality of databases or for any consequences arising from non-compliance with the aforementioned obligations by the client.

packages