{"id":26422,"date":"2024-11-14T14:55:10","date_gmt":"2024-11-14T13:55:10","guid":{"rendered":"https:\/\/www.digitizer.rs\/news-stories\/facebook-is-introducing-new-ways-to-communicate-with-customers\/"},"modified":"2026-01-09T15:33:28","modified_gmt":"2026-01-09T14:33:28","slug":"facebook-is-introducing-new-ways-to-communicate-with-customers","status":"publish","type":"post","link":"https:\/\/www.digitizer.rs\/en\/news-stories\/facebook-is-introducing-new-ways-to-communicate-with-customers\/","title":{"rendered":"Facebook is introducing new ways to communicate with customers."},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1487086373501{padding-top: 80px !important;padding-bottom: 140px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1551767499591{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]<span style=\"color: #000000;\">Facebook will soon launch two new ways for businesses to communicate with customers through messages and groups.<\/span>[\/vc_column_text][vc_single_image source=&#8221;external_link&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1570535580200{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; custom_src=&#8221;https:\/\/www.digitizer.rs\/blog\/facebook-uvodi-nove-nacine-za-komunikaciju-sa-klijentima-social-network.png&#8221;][vc_column_text css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1584724502798{padding-top: 30px !important;}&#8221;]\n<h1 style=\"text-align: left;\"><span style=\"color: #ff6600;\"><strong>A new way to communicate &#8211; Receive Instagram DMs in Facebook Messenger<\/strong><\/span><\/h1>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1584724521908{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]<span style=\"color: #000000;\">Facebook will allow businesses to receive and respond to users&#8217; messages using the same service.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">Instagram Direct Messages (DMs) will be integrated with the Facebook page inbox. Thus, DMs sent via Instagram can also be read and replied to via Facebook. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">This will allow businesses to respond faster while not missing messages from users.<\/span>[\/vc_column_text][vc_column_text]<span style=\"color: #000000;\">Other users who see the countdown can follow it, which will allow them to receive a notification when the countdown ends.<\/span>[\/vc_column_text][vc_single_image source=&#8221;external_link&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1570535597585{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; custom_src=&#8221;https:\/\/www.digitizer.rs\/blog\/facebook-uvodi-nove-nacine-za-komunikaciju-sa-klijentima-facebook-messenger-instagram.jpg&#8221;][vc_column_text css=&#8221;.vc_custom_1551767758487{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]<span style=\"color: #000000;\">According to Instagram&#8217;s internal data, 150 million people interact with a business on Instagram every month.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">Facebook&#8217;s latest quarterly report found that 10 billion messages are sent between people and businesses every month via FB Messenger.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">It is said that this novelty is initially available for companies in the United States and Brazil.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">To avoid confusion, this feature will only be available for business pages and not for personal accounts.<\/span>[\/vc_column_text][vc_column_text css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1584724554999{padding-top: 30px !important;}&#8221;]\n<h3 style=\"text-align: left;\"><span style=\"color: #ff6600;\"><strong>Facebook pages can participate in groups.<\/strong><\/span><\/h3>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1551767814080{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]<span style=\"color: #000000;\">Facebook pages will soon be able to communicate with users in group discussions. Currently, Pages can create groups, but they can&#8217;t publish content to a group like the page itself. <\/span>[\/vc_column_text][vc_single_image source=&#8221;external_link&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1570535620010{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; custom_src=&#8221;https:\/\/www.digitizer.rs\/blog\/facebook-uvodi-nove-nacine-za-komunikaciju-sa-klijentima-facebook.jpg&#8221;][vc_column_text css=&#8221;.vc_custom_1551768134396{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]<span style=\"color: #000000;\">Of course, representatives of the Facebook page can participate in groups with their personal accounts. But it&#8217;s not the same as communicating directly with a business page. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">This change is expected in the coming weeks.<\/span><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_column_text css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1574086740343{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]<span style=\"color: #fd6600;\"><a style=\"color: #fd6600;\" href=\"https:\/\/www.digitizer.rs\/news-stories\/\">Ostanite u toku sa najnovijim informacijama iz sveta internet marketinga i potra\u017eite savet od proverenih stru\u010dnjaka.<\/a><\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_single_image source=&#8221;external_link&#8221; custom_src=&#8221;https:\/\/www.digitizer.rs\/blog\/digitizer-line.jpg&#8221;][vc_column_text]<span style=\"color: #000000;\"><em>Made by Mladen Radosavljevi\u0107 \u2013 Senior Account Manager @Digitizer<\/em><\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1571217766933{padding-top: 150px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;][vc_column][vc_btn title=&#8221;Back to News &amp; Stories&#8221; color=&#8221;black&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;fa fa-bars&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.digitizer.rs%2Fen%2Fnews-stories%2F|title:Back%20to%20NEWS%20%26%20STORIES|&#8221;][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1487086373501{padding-top: 80px !important;padding-bottom: 140px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1551767499591{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]Facebook will soon launch two new ways for businesses to communicate with customers through messages and groups.[\/vc_column_text][vc_single_image source=&#8221;external_link&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1570535580200{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; custom_src=&#8221;https:\/\/www.digitizer.rs\/blog\/facebook-uvodi-nove-nacine-za-komunikaciju-sa-klijentima-social-network.png&#8221;][vc_column_text css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1584724502798{padding-top: 30px !important;}&#8221;] A new way to communicate &#8211; Receive Instagram DMs in Facebook Messenger [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1584724521908{padding-top: 30px&hellip;<\/p>\n","protected":false},"author":13,"featured_media":23381,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4383,4371],"tags":[4391,4390,4388,4392,4389],"post_series":[],"class_list":["post-26422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-marketing-en","category-social-media-management","tag-ads-en","tag-adverts-en","tag-digital-en","tag-facebook-en","tag-fan","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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