IT services for companies that need fast, reliable and professional technical support.
After more than a decade of business operations and solving complex IT challenges, we developed a stable IT infrastructure within Digitizer to provide our clients with fast, reliable and professional technical support.
Based on experience working with a large number of companies, we shaped IT services that solve the most common technical problems in a business environment, while also ensuring stable and secure operation of the complete IT infrastructure.
Our goal is simple — to keep your computers, network, servers and business systems running reliably.
IT support can be a fast intervention or continuous maintenance of the entire infrastructure.
One-time IT support is intended for companies that do not have an internal IT department or need additional expert assistance to solve specific problems with computers, networks, software or access to business systems.
Managed IT maintenance includes continuous management and maintenance of IT infrastructure, with the goal of identifying and solving potential problems before they affect business operations. Through regular monitoring, optimization and technical support for employees, we help your IT system function reliably, securely and efficiently.
Fast and professional intervention when a specific IT problem needs to be solved.
You bought a new phone or computer, or reset the old one, and now you cannot set up your business email. This can be especially complicated for companies using Microsoft 365, Gmail or their own servers — certificates, synchronization and two-factor authentication can all cause issues.
from RSD 2,500 per started working hour. Agreed in advance. We do not work with private individuals.Sometimes the account is locked, sometimes the password has expired, and sometimes everything looks correct — but the system simply does not recognize you. This is common with Microsoft 365 or other business software.
from RSD 2,500 per started working hour. Agreed in advance. We do not work with private individuals.You press print and nothing happens. Or a message appears saying the printer is unavailable. Sometimes the issue is the driver, sometimes the network, and sometimes the computer and printer simply do not communicate.
from RSD 2,500 per started working hour. Agreed in advance. We do not work with private individuals.There is no internet, Wi-Fi is connected without internet access, or VPN cannot connect. The issue can be DNS, IP address, firewall, a frozen router or a VPN that does not match the network.
from RSD 3,000 per started working hour. Agreed in advance. We do not work with private individuals.Strange pop-ups appear, the browser opens suspicious websites and the computer is slower than usual. This usually means a virus, adware or another malicious program, with potential risk to data.
from RSD 2,500 per started working hour. Agreed in advance. We do not work with private individuals.Software installation fails, the system reports an error, or the application does not work properly. This is common with tools such as Zoom, VPN, Slack and other business software.
from RSD 2,500 per started working hour. Agreed in advance. We do not work with private individuals.The computer starts slowly, everything freezes, files stop responding, and the cause may be old hardware, too many programs, an update, memory, disk or cooling.
from RSD 3,000 per started working hour. Agreed in advance. We do not work with private individuals.The computer shows no signs of life, the screen stays black, the fan is running, network equipment stops responding or the server refuses to start. In these situations, an onsite visit is often required.
from RSD 7,000 per started working hour. Agreed in advance. We do not work with private individuals.Managed IT maintenance for companies that need continuous technical support and stable IT systems.
Managed maintenance services
- Server monitoring, 24/7 or during working hours
- Maintenance of network equipment: switch, router, firewall
- Regular updates: OS and security patches
- Backup and backup control
- Resolving issues: remote and occasional onsite support
- User administration: AD, mail, access rights
- Basic IT support for employees
Managed maintenance factors
- Number of computers and number of servers
- Type of server: on-prem or cloud, Azure / AWS
- Agreed monitoring time
- Agreed SLA response time
- Number of locations
- Type of contract: retainer, package of working hours and retainer, number of interventions
Up to 5 computers, 1 server
Remote support, occasional onsite visit, basic security and backup.
from €100 to €300 Agreed in advance. We do not work with private individuals.From 5 to 25 computers, 1–2 servers
Active monitoring, regular onsite visits 1–2 times per month, backup strategy and 12h incident response.
from €300 to €700 Agreed in advance. We do not work with private individuals.30+ computers, 3+ servers, VPN, cloud
24/7 monitoring, SLA, redundant backup and advanced security: firewall and network segmentation.
from €700 to €1,500 Agreed in advance. We do not work with private individuals.Frequently asked questions
Read more
Useful articles about office IT, slow computers, IT support and business system maintenance.